Return Policy

Returns & Exchange Policy

Thank you for shopping with us. We strive to provide you with the best experience possible. Please read our Returns & Exchange Policy carefully to ensure clarity and ease in case of any issues.

1. Damaged Items

If you receive a damaged item, you can return it within 7 days of receiving the item. To initiate the return process, please contact us with details and proof of the damage.

Note: No returns will be accepted beyond the 7-day window.

2. Sizing Exchange

We offer sizing exchanges within 7 days of receiving the item. Here’s how the process works:

• Customers are required to ship the item back to us at their own cost.

• Once shipped, please share the tracking details with us to initiate the exchange process.

• We will ship the exchanged item within 24 hours of receiving the returned item.

3. Shipping Schedule & Tracking Details

• All orders are shipped every Thursday of the week.

• Tracking details will be shared via email once your order has been dispatched.

For any last-mile delivery or transit-related queries, please contact the courier service directly using the tracking information provided.

If you are unable to reach the courier or face delays, feel free to contact us, and we will escalate the issue on your behalf.

Thank you for your understanding and cooperation. For any further assistance, feel free to reach out to us at contact@brahmetheus.com .